Reference

How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your lobby access secure. Everything below explains what we gather, how we use it, and the choices you have.

Account data protectionWallet privacyContact preferencesData access requestsRetention periods
Explore the Lobby Read FAQ
VIP 177 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what information we hold, request a copy of your data, update your contact preferences, or ask us to delete your account, our support team will walk you through each step and confirm the changes in writing.

Live Chat Open the chat widget at the bottom right of any page and ask for the data-privacy team. We can pull up your account record and process access or deletion requests while you wait, usually within a few minutes.
Email Support Send your request to our support email with your registered mobile number in the subject line. We will reply within 24 hours with the steps to verify your identity and complete your data request, whether it is access, correction or…
Account Settings Log in and visit your account dashboard to update your email address, mobile number and contact preferences directly. Changes to wallet details require re-verification through your bKash, Nagad or Rocket app for security reasons.
DATA PRACTICES

How We Protect Your Privacy

We encrypt wallet transactions with SSL, hash your passwords so even our team cannot read them, and limit data access to the staff who need it to process deposits and answer your support queries. Below are the main practices that keep your information secure.

Encryption in Transit

Every deposit you send through bKash, Nagad or Rocket travels over an encrypted connection. Your wallet PIN never reaches our servers; the payment app handles that step locally on your device, and we only receive a transaction confirmation.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. Analytics cookies track which game lobbies get the most visits so we can improve layout.

Retention and Deletion

We keep your account data as long as your profile is active, then hold transaction records for 12 months after closure to meet payment-processor requirements.

Third-Party Sharing

We share your mobile number and transaction amount with your chosen wallet provider—bKash, Nagad or Rocket—so they can authorise the payment. We do not sell your data to advertisers or pass it to any party outside the deposit-and-withdrawal chain.

Privacy Policy FAQ

We ask for your mobile number, an email address and your preferred wallet—bKash, Nagad or Rocket. During your first deposit we verify the wallet account name matches your registration details to keep withdrawals secure.

We hold transaction logs for 12 months after account closure to meet payment-processor compliance rules, then anonymise them by removing your name and contact details. Session history is deleted immediately when you request closure.

Yes. Contact our live chat or email support with your registered mobile number and we will send you a summary of your account data—registration details, transaction history and contact preferences—usually within 24 hours.

We share your mobile number and transaction amount with your chosen wallet provider—bKash, Nagad or Rocket—so they can process the payment. We do not pass your data to advertisers, affiliates or any other third party.

Log into your account dashboard and open the notifications section to toggle email and SMS preferences. Changes take effect immediately, and you can switch them back on anytime if you want updates about new games or offers.

We use session cookies to keep you logged in, preference cookies to remember your language, and analytics cookies to see which game lobbies are most popular. You can disable analytics cookies in your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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